Refund policy
NutraGX Return and Refund Policy
Thank you for shopping at NutraGX! We are committed to providing you with the highest quality products. If you’re not satisfied with your purchase, we’re here to help.
Returns
- Eligibility: We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable items: Unfortunately, we cannot accept returns for sale items, gift cards, or consumable products (e.g., opened supplements) for hygiene and safety reasons.
- Return Process: To start a return, please contact us at support@nutragx.com or through our Contact Us page with your order number and a brief description of the issue. We will provide you with detailed instructions on how to return your item.
Refunds
- Processing Time: After we receive your returned item, we will inspect it and notify you whether your refund is approved or rejected. If your return is approved, we will process your refund to your original payment method within 5-7 business days.
- Partial Refunds: In some cases, a partial refund may be granted (e.g., items that show signs of use or are missing parts).
- Shipping Costs: Shipping costs are non-refundable. You will be responsible for return shipping unless the item is defective or incorrect.
Exchanges
- We only offer exchanges for defective or damaged items. If you need to exchange a product, please contact us at support@nutragx.com and we will assist you with the process.
Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank or credit card statement. Refunds may take time to appear. If you’ve already checked with your bank and still haven’t received your refund, please reach out to us at support@nutragx.com.
Sale Items
- Only regular-priced items can be refunded. Unfortunately, sale items are final sale and cannot be refunded.
Contact Information
For any questions regarding our return and refund policy, please contact us:
- Email: support@nutragx.com
- Phone: +16479048372
- Address: Canada